PAYMENT FOR WATER SERVICES

All customers are metered and meters are read monthly, bills processed and dispatched to customers.

Water Bills are paid at any of the following collection agents;

  1. M-Pesa using our Business Number 810100,
  2. Equity Bank Account No. 0570292031078
  3. Post Bank Account No. 0744130007563
  4. Family Bank Account No. 102000004731

To avoid the late payment penalty of Kshs.200, ALWAYS pay your water bill by the indicated due date. Remember, a penalty of Kshs.200 is always charged for late payment and a further disconnection fee of Kshs.500 before reconnection. 

APPROVED TARIFFS
The applied tariff rates are approved by the WASREB  and are as follows;

  1. Water Tariffs

Type of customer

 

Approved Tariff (KShs/m3)

Domestic/Residential/Government Institutions

 

0-6m3

Flat rate 330.00

6-20m3

65.00

21-50m3

80.00

51-100m3

90.00

101-300m3

120.00

> 300m3

140.00

Commercial/Industrial

 

0-6m3

Flat rate 390.00

6-20m3

75.00

21-50m3

90.00

51-100m3

100.00

101-300m3

130.00

> 300m3

150.00

Colleges/Universities

 

<600m3

50.00

600<1200m3

60.00

>1200m3

90.00

Schools

 

<600m3

50.00

600<1200m3

60.00

>1200m3

90.00

Water Kiosks

35.00

Resale Tariff at Water Kiosks for 20 litres

2.00

  1. Meter Rent per Month

Meter size

Approved Rent per month ksh

½ inches

50

¾ inches

50

1 inch

250

1 ½  inches

250

2 inches

250

2 ½ inches

450

4 inches

800

5 inches

1,500

6 inches

1,500

Over 6 inches

2,000

 

 

  1. Refundable Deposits

Category of consumer

 Approved Rate(Kshs)

Domestic

2,500

Retail shops more than 10m3

3,000

Bar, restaurants more than 15m3

5,000

Hotel class “A” and “B” lea than 150m3

10,000

Hotel class “c” AND ‘d’ MORE THAN 150M3

20,000

Hospitals more than 150m3 

20,000

Health centers less than 150m3

10,000

Schools and other institutions more than 200m3

20,000

Schools less than 200m3

10,000

Minor construction sites more than 200m3

15,000

Major construction sites more than 300m3

50,000

Light industries less than 200m3

30,000

Medium industrial between 200m3 and300m3

50,000

Heavy industries more than 200m3

100,000

Application for commercial construction must be accompanied by approved building plan and a copy of the lease/title deed.

  1. Other charges

 SERVICE

For cutting off supply at the request of customer

For turning on supply as a first connection

For turning on supply otherwise than as a first connection

For turning on supply after disconnection for non-payment

Meter testing fee

Penalty for irregular connection—domestic

Penalty for irregular connection-commercial/industrial

Exhauster Services

Approved Kshs.

200

35% of cost of materials

200

500.00 and double deposit for every default up to a maximum 2.5 times of your bill

500

15,000 and double deposit

30,000 and double deposit

7,000 -9,000 depending on distance